Return & Refund Policy – Yogkrity
Effective Date: 02 July 2025
At Yogkrity, we take great pride in offering you natural, handmade skincare products. Due to the nature of our products and hygiene concerns, we follow a strict return and refund policy to ensure quality and safety for all our customers.
1. Returns
We do not accept returns on:
✅ Used or opened products
✅ Skincare products due to hygiene reasons
✅ Products purchased during sales, promotions, or discounted offers
We only accept returns if:
- You receive a wrong product
- You receive a damaged product
- The product is defective or expired upon arrival
Note: You must report the issue within 48 hours of receiving the product along with clear photos and unboxing video proof.
2. Refunds
Refunds are only applicable in the following cases:
- If your returned product is approved after inspection
- If the product is out of stock and cannot be replaced
- If your order is cancelled by us due to unforeseen circumstances
Refunds (if approved) will be processed within 7-10 working days to the original payment method.
3. Replacements
In case of wrong, damaged, or defective products, we will offer:
✅ A replacement of the same product
✅ Or, store credit for future purchases (if replacement not possible)
4. Cancellation Policy
Orders can only be cancelled if:
- The order is still in processing stage and not yet shipped
- Once the order is shipped, cancellation is not allowed
5. How to Request a Return or Refund
Please contact us at [Contact Info to be updated soon] within 48 hours of receiving your product with:
- Order number
- Photos of the product and packaging
- Reason for return or refund
Our team will review your request and guide you through the process.
6. Important Notes
- Products must be unused, unopened, and in original packaging to qualify for return
- Yogkrity reserves the right to refuse returns or refunds that do not meet the above conditions
- Shipping charges are non-refundable unless the return is due to our error
Contact Us
If you have any questions about this policy, feel free to contact:
Yogkrity – Natural Handmade Skincare
Email: [To be updated soon]
Phone: [To be updated soon]